Returns & Exchanges

We want you to be fully satisfied with your Billabong gear, which is why we offer a 30-day return window for all unwashed and unworn items. Simply use our online portal to initiate a return or exchange for a seamless experience.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original packaging.

• 3.
  Drop Off Package

  Take your package to the nearest authorized carrier location or schedule a pickup to send your gear back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.